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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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London Borough of Hackney (202016460)

The complaint is about: The landlord’s decision to no longer include water rates in rent. The level of rent and the amount of the rent increase. The landlord’s complaint handling.

Sovereign Living Limited (202102355)

The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal complaint into the matter.

Wandle Housing Association Limited (202014677)

The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made in error. Failure to respond to a data protection request.

Yorkshire Housing Limited (202107303)

The complaint is about: The landlord’s handling of the resident’s reports of water leak in her property. The landlord’s complaint handling.

Bassetlaw District Council (202011591)

The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response to concerns raised by the resident in relation to: The conduct of its operatives and Covid-19 safety. Damage to goods within the property. The landlord’s handling of the resident’s formal complaint. The landlord’s decision not to offer compensation for damage to the resident’s goods. The impact of the works on the resident’s family’s health and her husband’s ability to work. The standard of the wiring at the property.

Clarion Housing Association Limited (202011935)

The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident is not permitted access to communal areas. The landlord’s failure to tell the resident of the sinking fund she would need to contribute to when the property was sold to her. The landlord’s complaints handling.

Whitefriars Housing Group Limited (202004594)

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the information she was given about the property before moving in, staff conduct and asbestos in her kitchen.  the associated complaint handling.

Birmingham City Council (202005797)

The complaint is about the landlord’s: Response to the resident’s concerns regarding cigarette smoke penetrating his property from the property below. Response to the resident’s concerns regarding the upkeep of the garden by the tenants from the property below. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.   

Clarion Housing Association Limited (202100430)

The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour.  The landlord’s handling of the resident’s associated complaint.