We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s boiler and radiator.
The resident’s complaint is about the landlord's handling of: Reports about the quality of cleaning in the building. Repairs to the communal front door. Reports that the bin shed code was shared by contractors. A request for CCTV footage. We have also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she was in alternative accommodation. Loss of room use.
The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing in the property. Unannounced visits at the property. This assessment will also consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for trees to be cut back.
The complaint is about the landlord’s response to the resident’s reports of repair issues with his bedroom window.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB in the area. Request for a housing transfer. Concerns about staff conduct. Complaint.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following the completion of work outside his home. The landlord’s handling of the resident’s complaint.