Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: his rent increase; building insurance being included in his service charge; the landlord’s communication in relation to the rent and service charge.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.
The complaint is about the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint.
The complaint is regarding the landlord’s handling of repairs to the resident’s shower.
The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.
The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.
The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water.
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
The complaint is about the landlord’s handling of a pest infestation at the resident’s property.