Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Optivo (202105121)

The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”).

Peabody Trust (202006782)

The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.

Sanctuary Housing Association (202107138)

The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the landlord’s response to the incident that occurred outside the resident’s property.

Southwark Council (202006396)

The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.

Thanet District Council (202100615)

The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.

Birmingham City Council (202015944)

The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.

Karbon Homes Limited (202110697)

REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]