Orbit Group Limited (202320553)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. Reports of leaks, damp, and associated repairs within the property. Associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202400092)
The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the landlord’s complaint handling.
Peabody Trust (202402094)
The complaint is about the landlord’s handling of fence repairs and associated costs.
Richmond Housing Partnership Limited (202452094)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to a more suitable property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202441297)
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Sanctuary Housing Association (202449844)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint.
Sandwell Metropolitan Borough Council (202439378)
The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power outages in the property.
Southern Housing (202432773)
The resident’s complaint is about the landlord’s handling of: Her reports of damp and mould. Her reports of security concerns including issues with the communal entrance door, the front door to her flat and a lack of CCTV. Her requests for a housing move.
Southwark Council (202324588)
The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s handling of the associated complaint.
Southwark Council (202422663)
The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan.