We have issued a call for evidence to support an investigation into damp and mould. Full details here.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.

Filter

Date

Clear Dates

Complaint Category


Outcome


Tenure

Loading...

Birmingham City Council (201909262)

          REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Hounslow Council (201911783)

The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to allow the mutual exchange to proceed, following the exchange partner of the other property passing away.

Hyde Housing Association Limited (201910658)

  REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

London & Quadrant H T (202001024)

The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the home.

East End Homes Limited (202005303)

The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.

Start chatting