Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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ForHousing Limited (202217774)

The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.

Midland Heart Limited (202307288)

This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.

Waltham Forest Council (202318206)

The complaint is about the landlord’s handling of:  Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.

Wandsworth Council (202319783)

The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.