Havering Council (202217236)
The complaint is about the landlord’s: Response to the resident’s: Reports of flooding caused by his shower pump. Request that the landlord pay his insurance excess. Handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202306167)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202224162)
The landlord’s response to the resident’s request for soundproofing to be installed in her property.
Metropolitan Thames Valley Housing (MTV) (202200961)
The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202229108)
The complaint is about the landlord’s handling of the resident’s request to: Repair a leak after a contractor’s visit to drain her heating system. Investigate the contractor’s conduct when dealing with the repair. Replace her damaged flooring.
The Guinness Partnership Limited (202208756)
The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports of antisocial behaviour (ASB); associated complaint.
Anchor Hanover Group (202231153)
The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.
Stonewater Limited (202301443)
The complaint is about the landlord’s: response to the resident’s reports of a faulty heating system and its subsequent handling of repairs; complaint handling, including the level of compensation offered.
Torus62 Limited (202220173)
The complaint is about the landlord’s handling of repairs at the property.
Anchor Hanover Group (202210360)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.