Gentoo Sunderland Ltd (202108649)
The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues including damp and floor repair.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.
The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues including damp and floor repair.
The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.
The complaint is about the landlord’s handling of a mutual exchange application.
This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.
This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate.
The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions.
The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements for works relating to his shed door; arrangements for a gas safety inspection; contact from the landlord on 20 November 2020.
The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.
The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.