ForHousing Limited (202347494)
The complaint is about: The landlord’s response to reports of pests. The landlord’s response to the resident’s request to move. The landlord’s handling of repairs. The conduct of the landlord’s operatives.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Croydon (202338253)
The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the resident’s rent account. Complaint handling. The Ombudsman has also investigated the landlord’s consideration of the resident’s vulnerabilities and its associated record keeping.
Metropolitan Thames Valley Housing (MTV) (202335724)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his kitchen. A leak from his shower. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Believe Housing Limited (202312112)
The complaint is about the landlord’s handling of: the resident’s request for a subject access request (SAR). the resident’s reports of anti-social behaviour (ASB). arrangements it made with the resident to conduct an electrical safety check. the resident’s concerns about staff conduct. the resident’s request for additional fencing. the resident’s concerns about his rent account. the associated complaint.
Eastlight Community Homes Limited (202337118)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202346194)
The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202300367)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report has also assessed the landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202307467)
The complaint is about the landlord’s response to reports of antisocial behaviour.
Town and Country Housing (202333930)
The complaint is about: The landlord’s response to reports of damp and mould in the property. The associated complaint handling.
Notting Hill Genesis (NHG) (202209312)
REPORT COMPLAINT 202209312 Notting Hill Genesis (NHG) 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]