ForHousing Limited (202217774)
The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Harlow District Council (202127364)
This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover.
Hyde Housing Association Limited (202308949)
The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202315205)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to a door, window, and water leak. Associated formal complaint.
Midland Heart Limited (202307288)
This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.
Stonewater Limited (202318414)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation.
Waltham Forest Council (202318206)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.
Wandsworth Council (202319783)
The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202316707)
The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a communal garden.
Home Group Limited (202323496)
The resident’s complaint is about the level of her service charge and quality of services provided.