Notting Hill Genesis (202534680)
The landlord delayed its stage 2 complaint response without agreeing an extension or providing a revised deadline, and it did not acknowledge the delay or offer a remedy.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Orbit Group Limited (202427590)
Decision Case ID 202427590 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The resident lives in a flat. She complained the landlord replaced an […]
Places for People Group Limited (202451559)
Decision Case ID 202451559 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident complained that the landlord had cancelled a […]
Plymouth Community Homes Limited (202347495)
Decision Case ID 202347495 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident lives with her young son. She was unhappy […]
Redditch Borough Council (202419881)
Decision Case ID 202419881 Decision type Investigation Landlord Redditch Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 April 2026 Background The landlord fitted a new kitchen and […]
Southern Housing (202336186)
Decision Case ID 202336186 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident lives in a top floor flat. In 2022, he reported […]
Thrive Homes Limited (202342071)
Decision Case ID 202342071 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The property was on the second floor, and the roof was […]
A2Dominion Housing Group Limited (202339248)
Decision Case ID 202339248 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident reported a water leak in a cupboard […]
Clarion Housing Association Limited (202400983)
Decision Case ID 202400983 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing association Occupancy Secure tenancy Date 23 April 2026 Background The resident lives in a ground floor flat. He complained […]
LiveWest Homes Limited (202451733)
Decision Case ID 202451733 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident reported that the landlord was due to carry out […]