We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202528179 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background In 2025 the resident told the landlord that she was concerned […]
Decision Case ID 202542337 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background On 24 July 2025 the landlord attended the resident’s block of […]
Decision Case ID 202432279 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background 1. In 2020, the Local Authority (LA) allocated the resident a […]
Decision Case ID 202403429 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident lives in a first floor flat. […]
Decision Case ID 202527953 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident lives on the third floor […]
Decision Case ID 202505393 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives at the property with her adult daughter, […]
Decision Case ID 202533584 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 May 2026 Background The resident reported that […]
Decision Case ID 202336216 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident complained that the landlord acted unfairly by refusing to issue […]
Decision Case ID 202503447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident viewed the property and raised concerns about several repair issues. […]
Decision Case ID 202431046 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Licence Date 18 May 2026 Background The resident was offered temporary accommodation. She complained to the landlord about the condition […]