We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202400350 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident raised repairs for the water pressure at her property on […]
Decision Case ID 202504481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 7 May 2026 Background The resident lives in her property with her daughter, who has […]
Decision Case ID 202500987 Decision type Investigation Landlord Cornerstone Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background The resident contacted the landlord and said that a tree was […]
Decision Case ID 202410151 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 06 May 2026 Background The resident has a visual impairment which the landlord […]
Decision Case ID 202416258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background In June 2023 the resident reported damp and mould […]
Final Decision Case ID – 202524424 CaseId : 202524424 Created and sent on : 06/05/2026 at 10:47 Created by : Azure-Jjordan@housing-ombudsman.org.uk Created using template Determination email to resident DER1 Emailed from address : casework@housing-ombudsman.org.uk Email […]
Decision Case ID 202505319 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background The resident told his landlord about ongoing repair issues at his […]
Decision Case ID 202524733 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The resident complained to the landlord in 2023 about […]
Decision Case ID 202525933 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The tenancy started in 2008 and the kitchen was replaced in […]
Decision Case ID 202528118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 5 May 2026 Background The resident’s complaint concerns the level of compensation offered by the landlord in […]