We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202519737 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident has lived in the […]
Decision Case ID 202442128 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 March 2026 Background The resident is disabled and has multiple health issues. The […]
Decision Case ID 202405383 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident reported cold conditions caused by inadequate heating since 2022. […]
Decision Case ID 202516715 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 20 March 2026 Background The leaseholder rents the property to a tenant who lives there. The […]
Decision Case ID 202403068 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 20 March 2026 Background In January 2024 the resident received the actual accounts for the 2022/23 financial […]
Decision Case ID 202529161 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 March 2026 Background The resident has lived in a bungalow since March 2021. […]
Decision Case ID 202413627 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lived in a 2‑bedroom first‑floor flat with her […]
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
Decision Case ID 202308494 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 March 2026 Background The resident complained about the landlord’s handling of damp and […]
Decision Case ID 202304992 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident queried her service charges, after receiving a letter […]