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While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

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Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Housing Association Limited (202504412)

  Decision Case ID 202504412 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The landlord failed to reposition a bedroom radiator for […]

Peabody Trust (202347358)

  Decision Case ID 202347358 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 22 May 2026 Background The property is a flat in a block. The resident said he […]

Richmond Housing Partnership Limited (202525064)

  Decision Case ID 202525064 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background In December 2024, a leak from the resident’s bathroom damaged […]

Southend on Sea City Council (202348068)

  Decision Case ID 202348068 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background The property is a bedsit […]

Southern Housing (202332835)

  Decision Case ID 202332835 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The resident reported damp and mould in the property to the […]

Southern Housing (202403321)

  Decision Case ID 202403321 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The property is a 2-bedroom house. The resident lived there with her […]

Southwark Council (202406630)

   Decision Case ID 202406630 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 May 2026 Background The resident asked her husband to be her representative for this complaint. […]

City of Westminster Council (202453314)

  Decision Case ID 202453314 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident and his wife (referred […]

Delta Housing Limited (202422440)

  Decision Case ID 202422440 Decision type Investigation Landlord Delta Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background In January 2024, the resident complained that the landlord was pursuing […]

First Choice Homes Oldham Limited (202440466)

  Decision Case ID 202440466 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Shared Ownership Date 21 May 2026 Background In July 2024, some months after moving in, the […]