Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and mould. Reports of issues with the heating system. Concerns about the communal laundry facility. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The Ombudsman has considered the landlord’s complaint handling.
The resident has complained about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of bathroom repairs.
The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.
The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould.
The complaint is about the landlord's decision to report property damage to the police.
The complaint is about the landlord’s handling of reports of restricted access to a shared area.