We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration of the building. The landlord’s response to a request to relocate a gas meter within the property. Communication from the landlord regarding a breach of tenancy. This report has also considered the handling of the associated complaint.
The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint handling.
The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing facilities and the subsequent installation and maintenance of a water pump. The associated complaints.
The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within the resident’s building. The resident’s complaint.
The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s complaint handling.
The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to concerns about the effectiveness and efficiency of the heating, hot water, and shower system.
The complaint is about the landlord’s handling of repairs to the wet room.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping when considering this complaint.
The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter dated 31 March 2022 in relation to his queries. Disrepair and damage to the ceiling caused by water from a flood in 2003. Queries about Insurance for water damage. Concerns of asbestos in the property and request for a survey. Queries about the completion of repairs to the district heating system. Several queries regarding the front door. Reports of repairs to the fire escape door. Associated formal complaint.