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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202415803)

This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies.

Gateshead Metropolitan Borough Council (202303720)

The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Lewisham Council (202344524)

The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the landlord’s complaint handling.

Sovereign Network Group (202220497)

The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end of the house from July 2022 to January 2023. Repairs of the ceilings and works to address mould during her decant from February 2022 to July 2022. Issues at the 1st decant property from May 2021 to June 2021. Issues at the 2nd decant property from June 2021 to August 2021. Issues at the 3rd decant property from 20 February 2022 to 20 March 2022. Issues at the 4th and 5th decant properties from March 2022 to July 2022. Mess left by contractors following decorating works in October 2021. An inadequately secure front door from August 2020 to October 2020. A faulty boiler from August 2021 to February 2024. Damage to statues and ornaments in the garden by contractors at some point between May 2021 and August 2021. Faulty tape and joining in her daughter’s bedroom. Flooding into the property through the front door. A leak under the kitchen sink. A leaking ceiling. Mould in the bathroom. Mouldy and bowing ceilings.