Homes Plus Limited (202340264)
The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Kirklees Metropolitan Borough Council (202346122)
The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.
Lewes District Council (202446507)
REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (202216213)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
London & Quadrant Housing Trust (202406109)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202429540)
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
London Borough of Camden Council (202339530)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Croydon (202332332)
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.
London Borough of Ealing (202411436)
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hammersmith and Fulham (202325283)
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.