We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 February 2026 Background The resident complained to the landlord about […]
Decision Case ID 202343084 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident is a leaseholder of a 2-bed flat. The resident does […]
Decision Case ID 202500151 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured tenancy Date 30 January 2026 Background The resident lived in a 1 bedroom flat. The landlord agreed to […]
Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident says her household includes 2 […]
Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident asked the landlord to […]
Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background A representative has supported the resident with her complaint. They will […]
Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident lives in a flat. The landlord replaced a ventilation […]
Decision Case ID 202419349 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported several boiler issues to the landlord. Due […]
Decision Case ID 202406063 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident is being represented by her father in supporting […]
Decision Case ID 202442369 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has complained about boiler issues, causing a lack of heating […]