We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202400574 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident said they have experienced ongoing issues with damp and mould […]
Decision Case ID 202344536 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident reported several issues to the landlord. These included […]
Decision Case ID 202333781 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 13 May 2026 Background The resident reported a roof leak to the landlord, and […]
Decision Case ID 202403037 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 13 May 2026 Background The resident reported a leak into her kitchen from a […]
Decision Case ID 202401032 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident contacted the landlord with queries about her service charges. […]
Decision Case ID 202400776 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Date 13 May 2026 Background The resident raised concerns about a number of ongoing repair issues. He is […]
Decision Case ID 202403942 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has held the tenancy since 2000. Vulnerabilities are […]
Decision Case ID 202331668 Decision type Investigation Landlord The Wrekin Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident lived in a 1 bedroom flat since […]
Decision Case ID 202505675 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 May 2026 Background During 2022 the resident contacted the landlord to report issues with […]
Decision Case ID 202526100 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident’s front garden is fenced on both sides. However, it is open […]