We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise nuisance from local bars. Her reported concerns about the hot water supply. Her reported concerns about heating. A statutory overcrowding assessment. Her re-housing application. The landlord’s complaint handling will also be investigated.
The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The landlord’s response prior to March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The increase in service charges.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint.
The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.
This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the resident’s reports of fly tipping and poor grounds maintenance.
The complaint is about the landlords handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s reports of multiple outstanding repairs. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s concerns about the safety of the garden. The complaint.