Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202015276)

The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.

London Borough of Barking and Dagenham (202005383)

The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).

Onward Homes Limited (202113324)

The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint.

Sanctuary Housing Association (202107321)

This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his property.

Catalyst Housing Limited (202014292)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Hyde Housing Association Limited (202120928)

The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.

Peabody Trust (202205611)

The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.

Southern Housing Group Limited (202206951)

The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as a result of electrical testing completed at the property. The associated complaint.

Southwark Council (202204107)

The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and related missed appointments. complaints handling and record-keeping.

Aster Group Limited (202205670)

The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint.