Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Swan Housing Association Limited (202208879)

The complaint is about the landlord’s handling of the resident’s property transfer application.

The Guinness Partnership Limited (202127883)

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.

The Riverside Group Limited (202204392)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.

Wandle Housing Association Limited (202115736)

The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the resident sustained when using the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.

Welwyn Hatfield Borough Council (202204677)

The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.

London & Quadrant Housing Trust (202107703)

The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.

Peabody Trust (202120604)

The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the resident’s request for information regarding her neighbour’s reports; complaints handling.

Shepherds Bush Housing Association Limited (202203085)

The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge.

Wolverhampton City Council (202116971)

The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the property. The landlord’s handling of a report about a privacy issue.

Anchor Hanover Group (202206059)

The complaint is about the landlord’s: Response to its contracted parking company wrongly issuing parking tickets to the resident. Complaint handling.