Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Abri Group Limited (202109697)

The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more accessible. The landlord’s complaint handling.

City of York Council (202205506)

The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until they have lived in their property for 12 months.

London & Quadrant Housing Trust (202015388)

The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns about increased energy costs. The landlord’s handling of the associated complaint.

Steve Biko Housing Association Limited (202120451)

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

The Riverside Group Limited (202209646)

The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.

Yorkshire Housing Limited (202200048)

The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.

Barking and Dagenham Council (202113701)

The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.

Clarion Housing Association Limited (202102226)

The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.

Cognatum Estates Ltd (201914352)

The complaint is about the landlord’s response to: The resident’s reports about a member of staff. The related complaint.

Estuary Housing Association Limited (202211445)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.