All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that the checks were necessary. The landlord’s handling of the associated formal complaint has also been considered.
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint as part of the assessment.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the adjacent property. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer of compensation for this.
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a neighbour.
The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations to the property. The landlord’s response to the resident’s request for a decant. The landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s concerns about external works to the resident’s building; complaints handling.
The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.
The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the service charge, its communication about the customer service charge.
The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has also considered the landlord’s communication and overall treatment of the complainant throughout the period of the complaint.