Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Birmingham City Council (202330667)

The complaint is about the landlord’s handling of repairs to a gas pipe.

Clarion Housing Association Limited (202406013)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Clarion Housing Association Limited (202447149)

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

Estuary Housing Association Limited (202442489)

The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also considered the landlord’s complaint handling as part of the investigation.

GreenSquareAccord Limited (202424976)

The complaint is about the landlord’s handling of the resident’s mutual exchange application.

London & Quadrant Housing Trust (202401298)

The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.

London & Quadrant Housing Trust (202405211)

The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.

London & Quadrant Housing Trust (202430917)

The complaint is about the landlord’s handling of balcony repairs.

London Borough of Wandsworth (202341764)

The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have also considered the landlord’s complaints handling.

Metropolitan Thames Valley Housing (MTV) (202321906)

The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking management. Complaint.