Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a warrant. The resident’s concerns about the lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
The complaint relates to: The landlord’s response to the resident’s concerns about: The garden boundary. Its handling of repairs, and her request for alternative housing and payments. The landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint.
The complaint is about the landlord’s handling of: The repairs to the boiler and heating. The resident’s reports of damp and mould. The repairs to the bathroom light. The removal of the overgrown trees in the garden. The repairs to the broken fence. The repairs to the windows and the doors The associated complaints.
The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling.
The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system.
The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter.
The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors and her request that the landlord pay for the fire safety works. The consultation for and the costs of fire safety works.
The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case.
The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation for her energy usage. We have also considered the landlord’s complaint handling.