All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to the resident’s bathroom following leaks. The subsequent complaint.
The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.
The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.
The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety regulations.
The complaint is about the landlord’s handling of the resident’s request for external decoration works.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.
The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation offered by the landlord. Complaint handling.