Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about whether the carbon monoxide alarms were working correctly. The installation of a kitchen extractor fan. The resident’s reports of the neighbour interfering with her water and power supply. The associated complaint.
The complaint is about the landlord’s handling of a floorboard repair.
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot water in the property. Repairs to the bathroom window. Damp and mould. Staff conduct The complaint.
The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. Complaints handling.
The complaint is about the landlord’s handling of a freezer being unplugged and food being affected.
The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports about water leaks affecting her property and the neighbouring property. Requests for it to investigate rising damp. Formal complaints.
The complaint is about the landlord’s response to the resident’s reports of roof repairs and water ingress. We have also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to reports of antisocial behaviour. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. Reports of repairs to the front door, rear guttering, kitchen electrics, and a step. Reports of a woodlice infestation. Request for a letter regarding adaptations. The associated complaint.
The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.