All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports of damage to his mirror. The landlord’s response to the resident’s requests for storage whilst external works were carried out to the building. The landlord’s management of external works to the building.
The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.
The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint.
The complaint is about the landlord’s handling of a bedroom window repair.
The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling.
The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.
The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated complaint.
The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling.