Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Decision Case ID 202408770 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 1 December 2025 Background The landlord has told us that the resident declined to discuss […]
Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat with her partner and 4 […]
Decision Case ID 202430339 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Shared Ownership Date 1 December 2025 Background The resident’s property is not directly connected to the main drainage network, so […]
Decision Case ID 202427549 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident asked the landlord to install a radiator in the toilet […]
Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and mould in the property and […]
The landlord did not respond to the resident’s request to escalate the complaint to stage 2. It acknowledged this in its complaint response and offered compensation. However, it did not set out learnings and how it would prevent it happening again in the future.
Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 1-bedroom flat. Since November 2022, she has […]
Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident reported a damp smell coming […]
Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived at a 1-bedroom semi-detached bungalow since 2019. […]
Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident contacted us as he had not […]