Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 December 2025 Background The resident lives in a one bed flat. Due to his vulnerabilities, […]
Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December 2025 Background The resident has been a joint-tenant of the property, a 3-bedroom house, since […]
Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives with her husband who has various medical conditions which […]
Decision Case ID 202333934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 Background The resident bought his complaint to us as an individual member of a group […]
Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident was allocated a property for […]
Decision Case ID 202435566 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 2 December 2025 Background The resident is a leaseholder and has occupied the property, a second floor […]
Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December 2025 Background The resident lives in a fourth floor 2-bedroon flat. She has a number […]
Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident complained to the landlord about the length […]
Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The property is a 1-bedroom flat on the top floor of […]
The landlord had not responded in line with its complaint policy of the Code.