Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thurrock Council (202348158)

The complaint is about the landlord’s handling of the resident's report of a damaged garden fence.

A2Dominion Housing Group Limited (202330432)

This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service.

Bristol City Council (202447805)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)

Halton Housing (202431709)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.

London & Quadrant Housing Trust (202325627)

The complaint is about:

Metropolitan Thames Valley Housing (MTV) (202451146)

The resident’s complaint is about the landlords handling of: Damp and mould, and the associated repairs. The associated complaint.

The Guinness Partnership Limited (202335030)

The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.

The Industrial Dwellings Society (1885) Limited (202342019)

The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.

The Riverside Group Limited (202416108)

The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.

West Kent Housing Association (202348418)

The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation issues, and a bathroom leak. Rewiring works and associated temporary accommodation.