We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202317028 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 May 2026 Background The resident raised a complaint to the landlord about several communal […]
Decision Case ID 202536910 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The complaint concerns the landlord’s handling of the resident’s reports of […]
Decision Case ID 202446072 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident is unhappy with the way the landlord responded […]
Decision Case ID 202424318 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure tenancy Date 12 May 2026 Background The resident lives in a first-floor flat. He was unhappy […]
Decision Case ID 202451567 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 May 2026 Background The property is a 2-bed flat on […]
Decision Case ID 202528897 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Applicant Date 12 May 2026 Background The applicant applied to buy a shared ownership property. The landlord refused […]
Decision Case ID 202418562 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident was dissatisfied that the landlord had not replaced her […]
Decision Case ID 202414024 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 12 May 2026 Background The resident reported a leak coming through the window of her newborn son’s bedroom. […]
Decision Case ID 202345799 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background In July 2023 the resident reported antisocial behaviour (ASB) by her neighbours, including […]
Decision Case ID 202416251 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 12 May 2026 Background After receiving the final service charge account for 2022/23, the resident asked for […]