We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background Between December 2020 and March 2022, the landlord replaced roof tiles and […]
Decision Case ID 202523700 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives with her husband and baby. She has additional […]
Decision Case ID 202527523 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in the top floor flat in a converted […]
Decision Case ID 202330742 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a flat. He complained […]
Decision Case ID 202504184 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Shared Ownership Date 31 March 2026 Background A 12-month defect liability period for the property expired […]
Decision Case ID 202529282 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives in the property with her family. […]
Decision Case ID 202342162 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 March 2026 Background The property is a flat with its own front […]
Decision Case ID 202410261 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident complained about damp and mould in his flat. […]
Decision Case ID 202347450 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Leaseholder Date 31 March 2026 Background The resident complained to the landlord about the length of time it had […]
The landlord responded to stage 1 and stage 2 within its policy timeframes.