We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202338466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident agreed to join a government backed energy efficiency […]
Decision Case ID 202342974 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident lives in a flat within a block where […]
Decision Case ID 202536326 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident complained about the landlord’s handling of reoccurring damp […]
Decision Case ID 202534025 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202502783 Decision type Jurisdiction Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 28 May 2026 Background The resident is disabled, which the landlord was aware of. The […]
Decision Case ID 202344015 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident reported cracks in the ceiling and safety […]
Decision Case ID 202407751 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority Occupancy Secure Tenancy Date 28 May 2026 Background The resident lives at the property with her children, and […]
Decision Case ID 202408632 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident lives with her husband in a flat served […]
Decision Case ID 202536454 Decision type Investigation Landlord New Forest District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 28 May 2026 Background The resident reported food waste was […]
Decision Case ID 202430627 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 May 2026 Background The resident’s complaint concerns the […]