We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202437521 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 May 2026 Background The resident lives in a flat. He reported a […]
Decision Case ID 202440505 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 May 2026 Background The resident reported mice in the property in July 2023. The landlord […]
Decision Case ID 202503448 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 18 May 2026 Background The resident lives in a 3-storey new build […]
Decision Case ID 202348271 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident complained about the landlord’s response to a leak from […]
Decision Case ID 202518274 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident bought the property lease in March 2025. In April 2025, […]
Decision Case ID 202504083 Decision type Investigation Landlord Wiltshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives in a ground floor flat. […]
Decision Case ID 202219931 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident is unhappy with the way the landlord has handled repairs […]
Decision Case ID 202413054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident told the landlord about a sinkhole which appeared […]
Decision Case ID 202336287 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 May 2026 Background The resident lived in the property as a shared owner. She […]
Decision Case ID 202342503 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 May 2026 Background In 2022, the resident reported on […]