We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202311576 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident reported rodent infestation in her property and believed a […]
Decision Case ID 202534476 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 May 2026 Background The resident reported heating issues, then a leak resulting in […]
Decision Case ID 202450359 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 26 May 2026 Background The resident moved into the property and reported several repairs to […]
Decision Case ID 202525087 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident raised concerns to the landlord about its handling of […]
Decision Case ID 202435281 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident reported several concerns about repairs and asbestos between October 2024 […]
Decision Case ID 202337253 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident complained in April 2023 the landlord had failed to […]
Decision Case ID 202521005 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident’s complaint concerns the information provided to her following […]
Decision Case ID 202518512 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background During 2025 the resident contacted the landlord to say its contractor could […]
Decision Case ID 202450569 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident told the landlord that the asbestos in her home […]
Decision Case ID 202528228 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 22 May 2026 Background The resident lives in a third floor flat. The landlord […]