We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202413105 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a top floor flat. Her tenancy […]
Decision Case ID 202452944 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident is unhappy with the […]
Decision Case ID 202406400 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident reported damp and mould […]
Decision Case ID 202402399 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident complained to the landlord after […]
Decision Case ID 202329894 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a […]
Decision Case ID 202400925 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident complained that the landlord failed […]
Decision Case ID 202348512 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a problem with a blocked […]
Decision Case ID 202340559 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a house with a […]
Decision Case ID 202405984 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident has tilt and turn windows in her home. […]
The landlord closed the complaint prematurely at stage 1 of its process. Its stage 2 response lacked detail and did not reflect on its handling of the matter at stage 1. It also did not demonstrate any learning.