We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202439795 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background At the time of her complaint, the resident lived with her […]
Decision Case ID 202211391 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident contacted the landlord in March 2022. He said […]
Decision Case ID 202308597 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The property owner (freeholder) has […]
Decision Case ID 202529246 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident’s property is a […]
Decision Case ID 202414277 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Leaseholder Date 31 March 2026 Background The resident is a leaseholder of a top‑floor flat. The […]
Decision Case ID 202409479 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing association Occupancy Shared ownership Date 31 March 2026 Background The resident lives in a first floor flat in […]
Decision Case ID 202413115 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident pays a variable service charge. She raised queries and […]
Decision Case ID 202400781 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident has lived in her house with her partner and […]
Decision Case ID 202335115 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident, who has a weakened immune system, lived in […]
Decision Case ID 202342050 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident lives in a first floor flatof […]