We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident complained about the landlord’s […]
Decision Case ID 202502130 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident occupied her home with her son. Her daughter who […]
Decision Case ID 202427151 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident lives in a 2-bedroom maisonette with her 3 […]
Decision Case ID 202347034 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident complained about a leak that damaged some of the kitchen […]
Decision Case ID 202406879 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident reported antisocial behaviour (ASB) from their neighbour. They also […]
Decision Case ID 202435890 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 December 2025 Background The resident lives in a 3-bedroom house. He raised concerns about damp […]
Decision Case ID 202501658 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 December 2025 Background The resident lives in a 3-bedroom house. For several years she has […]
Decision Case ID 202512477 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident’s tenancy started on 2 May 2022, and the property is a […]
Decision Case ID 202429364 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident is immunocompromised. He reported damp and mould in his […]
Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The landlord delayed completing adaptations to the resident’s bathroom and […]