Hyde Housing Association Limited (202328142)
The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Jigsaw Homes Group Limited (202424905)
The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.
London & Quadrant Housing Trust (202217681)
The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a temporary move.
London & Quadrant Housing Trust (202418210)
The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202430881)
This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing the resident’s front door. The resident’s request for information about a Fire Risk Assessment (FRA) conducted in 2018. The resident’s concerns about the landlord’s FRA in 2023. The landlord’s communication with the resident about fire safety issues in 2024.
London & Quadrant Housing Trust (202441876)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.
London & Quadrant Housing Trust (202445604)
The complaint is about the landlord’s communications with the resident in relation to building safety.
London Borough of Islington (202432335)
The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and mould. Associated complaint.
London Borough of Lewisham (202415441)
The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.
London Borough of Lewisham (202424526)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.