London & Quadrant Housing Trust (202344079)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Lambeth (202422218)
The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s complaint handling.
London Borough of Newham (202346518)
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
Midland Heart Limited (202329261)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent payment to be refunded. Request for written correspondence. Reports of a sewage smell. Reports of repairs to the extractor fan. Reports of black sludge from the taps. Request for permission to install an electric vehicle (EV) charging point at the property. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (202450560)
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. Repairs to internal doors inside the flat. We have also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202314196)
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
Accent Housing Limited (202339280)
The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.
Clarion Housing Association Limited (202328170)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202343725)
The complaint is about the landlord's handling of defects reported by the resident.
Futures Housing Group Limited (202424095)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.