We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202541699 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 June 2026 Background 1. The resident has lived in the property since May 2024. […]
Decision Case ID 202326355 Decision type Jurisdiction Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure tenancy Date 4 June 2026 Background The complaint has been raised on behalf of the resident by his […]
Decision Case ID 202535394 Decision type Investigation Landlord Cross Keys Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident suffers from chronic pain and has mobility and […]
Decision Case ID 202343468 Decision type Investigation Landlord Greenhill Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident reported roof leaks and that the garden trees appeared […]
Decision Case ID 202530432 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 June 2026 Background The landlord is aware the resident […]
Decision Case ID 202404250 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 2 June 2026 Background The resident is a former shared owner of the […]
Decision Case ID 202400193 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured shorthold tenancy Date 2 June 2026 Background The resident paid advance rent when he moved […]
Decision Case ID 202544131 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 2 June 2026 Background The resident reported uneven paving in a communal area to the landlord […]
Decision Case ID 202526712 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident complained that the landlord had failed to address structural […]
Decision Case ID 202405406 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident is vulnerable and has mental health conditions, which the landlord […]