We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202440468 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 April 2026 Background The resident reported faults with his heating from 2019. Following an […]
Decision Case ID 202401705 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident reported that the guttering in his property […]
Decision Case ID 202344486 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 9 April 2026 Background The resident is unhappy his neighbour has installed 3 concrete […]
Decision Case ID 202446433 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 April 2026 Background The resident received a letter from the energy billing provider […]
The landlord responded to the reports in line with its complaints policy and the Code. However, it failed to fully acknowledge all its failings and appropriately apply its compensation policy.
Decision Case ID 202409946 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 April 2026 Background The resident lived in […]
Decision Case ID 202403437 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 07 April 2026 Background The resident’s concerns relate to the landlord not issuing […]
Decision Case ID 202325016 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 7 April 2026 Background The resident first requested that the landlord contribute to his […]
Decision Case ID 202503756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background In August 2024, the resident asked the landlord to replace […]
Decision Case ID 202405680 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident complained about delays in […]