Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Decision Case ID 202429630 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 28 October 2025 Background The resident lives in a 2-bedroomed flat on the top […]
Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident moved into the 1-bedroom flat in December 2021. […]
Decision Case ID 202419950 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second floor flat in a […]
Decision Case ID 202433471 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in […]
The complaint is about the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s complaint handling. The landlord’s knowledge and information management.
The resident’s complaint is about the landlord’s handling of: Reports about damp and mould. Reports about leaks from the upstairs flat. Reports about noise nuisance from the upstairs neighbour. Repairs to the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: reports of leaks into the property from the property above and associated repairs; reports of a blocked bath; reports of damp and mould; associated complaint.
Decision Case ID 202337797 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lived at the property at the time of the […]
Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident, who has dyslexia and has difficulties with reading […]
Decision Case ID 202334579 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 October 2025 Background The resident told the landlord that a neighbour was incorrectly […]