Sanctuary Housing Association (202344107)
The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202421325)
This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint.
Amplius Living (202423616)
The complaint is about the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated complaint.
Aster Group Limited (202325757)
The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.
Curo Places Limited (202449268)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202347343)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint.
Hyde Housing Association Limited (202422113)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202345927)
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
Lewes District Council (202413170)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202422710)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.