Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

A2Dominion Housing Group Limited (202341828)

The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. Associated complaint.

Abri Group Limited (202327210)

The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the landlord’s complaints handling.

Citizen Housing Group Limited (202302148)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.

City of Westminster Council (202226345)

The complaint is about the landlord’s response to the residents:

City of Westminster Council (202405147)

The complaint is about the landlord’s handling of issues with the resident’s heating and hot water. We have also considered the landlord’s complaint handling and record keeping.

Clarion Housing Association Limited (202322054)

The complaint is about: The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint handling and offer of redress.

Clarion Housing Association Limited (202425422)

The complaint is about the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following an attempted break-in. Associated complaint.