Royal Borough Of Greenwich (202330458)
The landlord did not meet its stage 1 timescale but acknowledged this failure and offered a reasonable resolution. It met the required timescale at stage 2.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202338400)
Decision Case ID 202338400 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 05 February 2026 Background Around 6 months after the resident moved into her newbuild property, […]
Torus62 Limited (202406994)
Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident complained about the length of time taken to repair a […]
Your Housing Group Limited (202409677)
Decision Case ID 202409677 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 February 2026 Background The complainant is the executor of the resident’s estate. The lease […]
Abri Group Limited (202437670)
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Estuary Housing Association Limited (202341673)
Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 February 2026 Background The resident lives in a 3-bed house with her son. […]
Hyde Housing Association Limited (202415846)
Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 04 February 2026 Background The resident complained about her landlord’s response to a number […]
Livv Housing Group (202440980)
Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 February 2026 Background The resident raised a complaint about a rat infestation at her […]
London & Quadrant Housing Trust (202328965)
Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 2 February 2026 Background The property is in a block of flats on the […]
London Borough of Barnet (202516069)
Decision Case ID 202516069 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 February 2026 Background The resident reported concerns about persistent […]