Nottingham City Council (202212363)
This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. The landlord’s record keeping.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Nottingham City Homes Registered Provider Limited (202217461)
The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into this matter.
Paragon Asra Housing Limited (202121913)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing repairs. The landlord’s handling of the associated formal complaint.
Peabody Trust (202125077)
The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be rehoused via a mutual exchange or house swap. Reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Red Kite Community Housing Limited (202117272)
The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the ceiling. The landlord’s complaint handling and level of compensation has also been investigated.
Swindon Borough Council (202113605)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202204800)
The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property.
Innisfree Housing Association Limited (202112253)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s complaints handling has also been investigated.
Newcastle City Council (202126319)
The complaint is about the landlord’s response to the resident’s noise reports about a neighbour.
Platform Housing Group Limited (202204569)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property advertised in error. The associated complaint.