Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (NHG) (202206159)

This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. The second complaint was about: The landlord’s response to reports of overgrown shrubbery at the resident’s property. An unexpected service charge on the resident’s rent account. The landlord’s handling of the first complaint and payment of compensation.

One Housing Group Limited (202117903)

The complaint is about: The landlord’s handling of the sale of the resident’s shared ownership property; The resident’s claim that the landlord is liable for his loss of £11,000 through delays in the sales process; The landlord’s complaint handling.

Peabody Trust (202214584)

The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.

Southern Housing Group Limited (202118236)

The complaint is about the landlord’s response to the resident's reports of: Damp and mould. A leak in the bathroom ceiling. This investigation will also look at the landlord’s complaint handling.

Sovereign Network Homes (202126632)

  REPORT COMPLAINT 202126632 Network Homes Limited 12 July 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Hyde Housing Association Limited (202116942)

The complaint is about: The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs at the property. The landlord’s complaint handling.

Peabody Trust (202203833)

The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with requested policies and practices.

Salix Homes Limited (202213341)

The resident complained about: the landlord’s handling of the mutual exchange. The landlord’s handling of repairs required to the property after the mutual exchange, including the resident’s reports of damp and mould..

Thirteen Housing Group Limited (202229570)

The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and damp and mould. The landlord’s handling of the removal of garden decking and repairs to the underlying concrete.