Southwark Council (202406172)
We found that the landlord had not set out extensions in a timely way and had not updated the resident throughout its handling of the complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Stonewater Limited (202447449)
Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in the property which is a 2-bedroom flat based […]
The Guinness Partnership Limited (202334735)
Decision Case ID 202334735 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 October 2025 Background On 22 March 2023 the landlord carried out an electrical installation […]
The Guinness Partnership Limited (202429317)
Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of the landlord. The property […]
Walsall Housing Group Limited (202334609)
Decision Case ID 202334609 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background 1.The resident held an assured tenancy with the landlord. In December […]
Amplius Living (202317036)
Decision Case ID 202317036 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Other Date 28 October 2025 Background The resident is an assured tenant of the landlord. The property is a 2-bed […]
Ashfield District Council (202504626)
Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second-floor 2-bedroom […]
Citizen Housing Group Limited (202409664)
Decision Case ID 202409664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 October 2025 Background The resident has lived in the property as a shared owner […]
Clarion Housing Association Limited (202410423)
Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom ground floor flat and […]
Clarion Housing Association Limited (202413403)
Decision Case ID 202413403 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 October 2025 Background At the time of the complaint the resident lived in […]