Centre for Learning
On this page
About the Centre for Learning
The Centre for Learning includes a range of easy-to-use tools for residents and landlords.
You can use our guides, case studies, and reports to build understanding, improve communication, and solve problems earlier. These are all available on our key topics pages.
Member landlords also get access to our Learning Hub for bespoke training and development.
We are a member of CPD.uk. Some courses on our Learning Hub are CPD-accredited. By taking one of these courses you can demonstrate to the Regulator of Social Housing (RSH) that you’re investing in the professional development of your team.
Helpful Links
The Learning Hub
Accessing the Learning Hub
The Learning Hub is the Centre for Learning’s training system.
It’s exclusively available for member landlords of the Housing Ombudsman Scheme.
All landlords must create an account to access the range of learning materials.
Landlord training available
Looking for learning on a specific topic? We've made it simple.
Browse by theme to see all the relevant resources from the Learning Hub in one place. You'll find eLearning courses, microlearning, bite-size sessions, and case studies.
Webinars and events
Webinars and events for landlords
Our workshops offer practical online training for member landlords. They run throughout the year on key housing topics.
Sessions cover repairs, damp and mould, and learning from complaints.
All workshops are free and hosted online.
Key topics
Explore the range of information available on the key topics we see in our casework.
Antisocial Behaviour (ASB)
Find out how to respond to antisocial behaviour and what good practice looks like.
Attitudes, respect, and rights
Strengthen trust and resolve issues earlier by using our guidance, reports, and training resources.
Awaab's Law
Understand Awaab's Law with our helpful resources designed for residents and landlords.
Complaint handling
Use our resources to confidently apply the Complaint Handling Code and improve how you manage complaints.
Damp and mould
Strengthen your understanding of damp and mould. Use our guidance, reports, and training to support both residents and landlords.
Hazards
Improve your approach to hazards by learning from our casework and using our practical guidance and resources.
Investigation
Use our training, guidance, and reports to understand how we resolve disputes.
Knowledge and Information Management (KIM)
Access guidance, reports, and training to support effective knowledge and information management.
Leaseholder complaints
Deepen your understanding of how we investigate leaseholder complaints and how we apply our jurisdiction.
Member Responsible for Complaints (MRC)
Explore the importance of the Member Responsible for Complaints role.
Noise complaints
Understand the challenges of noise complaints and how to manage them fairly and effectively.
Our orders
Understand the types of orders we can make to put things right, from compensation and repairs to apologies and policy reviews.
Pests
Learn how pest infestations arise, their impact on residents, and what effective responses look like for landlords.
Repairs
Gain insight into the most common repair issues in our casework and learn how to complaints confidently.
Service charges
Find out how we assess service charge disputes and what landlords should do to manage them fairly and effectively.
Shared ownership
Understand our approach to shared owner complaints, including how we apply jurisdiction and what good practice looks like.
Temporary moves
Gain insight into how to plan and deliver temporary moves, and what our casework reveals about supporting residents effectively.
Window-related complaints
Learn why window‑related complaints are a concern across the sector and understand our expectations.
Reports and data
Gain further understanding with our reports
This page gives you clear access to reports and data that highlight common failures and emerging sector risks.
You can use these findings to improve services, prevent issues, and make informed decisions based on real evidence.
Podcasts
Listen and learn with the Centre for Learning
We explore important housing topics and share practical insights for residents and landlords.
Each episode breaks down key issues and offers ideas you can use in real situations.
Resident support guides
Helpful information for residents
Use this collection of support guides to make the complaints process easier and clearer.
They will help you understand your rights, know what steps to take, and get practical advice on all aspects of complaints.
These resources will give you the confidence to raise issues and get them resolved.