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Fact sheets

These fact sheets cover specific issues which may help you to report and assist the landlord in putting right the original problem – for example if it’s a repair, a problem on the estate or building you live in, or a query about a charge you pay. They also cover more general topics which might help you to resolve your complaint.

Repairs and property condition

Read more Repairs and property condition

Antisocial Behaviour (ASB)

Read more Antisocial Behaviour (ASB)

Moving to a new property

Read more Moving to a new property

Rent and service charges

Read more Rent and service charges

Complaints that involve insurance 

Read more Complaints that involve insurance 

Know your rights as a resident

Read more Know your rights as a resident

Which Ombudsman for social housing complaints?

Read more Which Ombudsman for social housing complaints?

Telling your landlord when something has gone wrong

Read more Telling your landlord when something has gone wrong

Fire safety in your home

Read more Fire safety in your home

How the Ombudsman can help leaseholders and shared owners

Read more How the Ombudsman can help leaseholders and shared owners