Who we are

The Housing Ombudsman is Richard Blakeway.

Richard was appointed by the Secretary of State for Housing, Communities and Local Government as Housing Ombudsman from 1 September 2019. The appointment of the Housing Ombudsman is made by the Secretary of State in accordance with the Code of Practice published by the Commissioner for Public Appointments.

We are an executive non-departmental public body, sponsored by the Ministry for Housing, Communities and Local Government. We employ around 120 people.

The Senior Leadership Team is the most senior decision-making group and operates collectively, concentrating on strategic and operational issues affecting organisational performance. It also scrutinises and challenges policies and performance with a view to the long term health and success of the service.

The Operational Management Team is a decision-making sub-committee of the Senior Leadership Team. It monitors performance and delivery to ensure we remain on track against our key performance indicators, business plan commitments and other agreed deliveries. It brings together members of the senior leadership team and all managers in the organisation.

The Ombudsman is advised by an Audit and Risk Assurance Committee on all activities, policies and procedures concerning governance, risk management and internal control.

A Panel of Advisors was created in July 2018 to provide support and advice to the Ombudsman on strategic direction, business planning and public accountability.

The Independent Reviewer of Service Complaints was appointed in February 2021 to support the Ombudsman in learning from complaints about our service to continually improve our performance.

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