Who we are

The Interim Housing Ombudsman is Andrea Keenoy.

Andrea was appointed by the Secretary of State for Housing, Communities and Local Government as Interim Housing Ombudsman from 31 August 2018. The appointment of a permanent Housing Ombudsman will be made by the Secretary of State in accordance with the Code of Practice published by the Commissioner for Public Appointments.

We are an executive non-departmental public body, sponsored by the Ministry for Housing, Communities and Local Government. We employ around 65 people who work at our office in London.

The Senior Leadership Team is the most senior decision-making group and operates collectively, concentrating on strategic and operational issues affecting organisational performance. It also scrutinises and challenges policies and performance with a view to the long term health and success of the service. Find out about our Leadership Team here.

The Operational Management Team is a decision-making sub-committee of the Senior Leadership Team. It monitors performance and delivery to ensure we remain on track against our key performance indicators, business plan commitments and other agreed deliveries.  It brings together members of the senior leadership team and all managers in the organisation.

The Ombudsman is advised by an Audit and Risk Assurance Committee on all activities, policies and procedures concerning governance, risk management and internal control.

A Panel of Advisors was created in July 2018 to provide support and advice to the Ombudsman on strategic direction, business planning and public accountability.