Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Who we are

The Housing Ombudsman is Richard Blakeway.

Richard was appointed by the Secretary of State for Housing, Communities and Local Government as Housing Ombudsman from 1 September 2019. The appointment of the Housing Ombudsman is made by the Secretary of State in accordance with the Code of Practice published by the Commissioner for Public Appointments.

We are an executive non-departmental public body, sponsored by the Department for Levelling Up, Housing and Communities. We employ around 120 people.

The Senior Leadership Team is the most senior decision-making group and operates collectively, concentrating on strategic and operational issues affecting organisational performance. It also scrutinises and challenges policies and performance with a view to the long term health and success of the service.

The Ombudsman is advised by an Audit and Risk Assurance Committee on all activities, policies and procedures concerning governance, risk management and internal control.

The Advisory Board is a non-statutory forum whose main role is to provide support and advice to the Ombudsman. The Advisory Board brings an external perspective to assist the Ombudsman in leadership, good governance and the development of the organisation. The members of the Advisory Board have an advisory function only and have no executive functions or decision-making remit.

The Independent Reviewer of Service Complaints was appointed in February 2021 to support the Ombudsman in learning from complaints about our service to continually improve our performance.

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