Memorandum of Understanding

Agreed by both parties on 8 March 2024

This Memorandum of Understanding (MoU) has been agreed by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman. The MoU is based on the relevant provisions in the Localism Act 2011.

While this MoU does not create or impose legally binding rights or obligations on the part of LGSCO or the Housing Ombudsman, both organisations are committed to working in accordance with its provisions. Each organisation will take steps to ensure that their staff are aware of what is in the MoU. They will keep staff updated about it, and about the responsibilities it places on their staff. The MoU will also be made public and placed on both organisations’ websites which we consider is the best way to bring it to the attention of the public.

Agreed by both parties on 20 November 2023

This Memorandum of Understanding (MoU) has been agreed by the New Homes Ombudsman Service (NHOS) and the Housing Ombudsman.

It sets out the functions of each organisation and describes the arrangements for cooperation and communication between the two bodies in relation to their respective functions. It also clarifies any potential overlap in the jurisdiction of the Ombudsmen to ensure that it is clear to both the NHOS and THO which complaints they will be dealing with.

Agreed by both parties on 1 September 2020

This Memorandum of Understanding (MoU) has been agreed by the Housing Ombudsman and the Regulator of Social Housing (the regulator).

It sets out the functions of each organisation and describes the arrangements for cooperation and communication between the two bodies in relation to their respective functions.