The Advisory Board is a non-statutory forum whose main role is to provide support and advice to the Ombudsman. The Advisory Board brings an external perspective to assist the Ombudsman in leadership, good governance and the development of the organisation. The members of the Advisory Board have an advisory function only and have no executive functions or decision-making remit.
The Advisory Board provides specific advice and support to the Housing Ombudsman on the development and implementation of:
- vision, values and objectives
- strategic direction and business planning
- public accountability for the subscriptions received.
- The Ombudsman and Chief Operating officer
- Two members of the Audit and Risk Assurance Committee (ARAC) – Tim Leslie as ARAC Chair and David Horne (see their profiles on the ARAC page)
- Four external members providing specialist skills, knowledge and experience following an open and transparent selection process – see information on the members below.
Gill has worked in the public sector overseeing strategy and change, customer services and stakeholder engagement. She was Director of Freedom of Information at the Information Commissioner’s Office and Director of Strategy and Insight at the Parliamentary and Health Service Ombudsman. Earlier in her career she worked at the London Borough of Sutton leading the council’s strategy, equalities, engagement and customer services functions. She now works freelance and is a qualified coach.
Maureen has worked in social housing for over 30 years. She started as a tenant and community activist in London, where she helped found several housing cooperatives and was active in many other housing and community projects, including the successful Coin Street campaign in London’s South Bank where the local community successfully fought for ‘homes not offices’.
She went on to work professionally in housing, rising up the ranks from being a front-line housing officer to become Head of Housing in the Audit Commission for London where she ran the housing inspection regime. She has also worked as a housing consultant and coach, taught on the housing and community studies degree at Birkbeck College and served on several housing association boards. She is a Churchill Fellow who has published research on lessons the UK can learn from housing in Germany and is a member of the Chartered Institute of Housing. She currently works as a London Blue Badge Tourist Guide.
Michael has worked in a wide variety of roles primarily within the public sector during the last 20 years. Having begun his career with environmental charities, Michael moved into policy roles within central, local and regional government. He worked in regional and national roles at the Homes and Communities Agency including as Assistant Chief Executive before returning to local government serving as an Executive Director at Chesterfield Borough Council for four years. After leading significant organisational change as Chief Executive of the Gangmasters and Labour Abuse Authority, he is now undertaking strategic interim roles within local government.
Michael lives in Nottingham with his wife and two teenage children. He enjoys running, having recently taken on several ultramarathons, and plays drums as part of the band at his local church.
Kevin has been an ombudsman with the Financial Ombudsman Service since 2014, so brings valuable insight into dispute resolution in another sector. He was also a member of our predecessor Housing Ombudsman Panel of Advisors. Kevin has over a decade of experience of working across the housing sector. He was a senior civil servant at the former Department for Communities and Local Government. During this time, he set-up and ran the National Housing and Planning Advice Unit. In his last Whitehall role he was responsible for the sponsorship of what is now Homes England.
Kevin was head of policy at the National Housing Federation and he has held a number of non-executive roles with different housing associations. He is currently the independent chair of Abri’s Resident Scrutiny Group, where he also has seats on the Audit and Risk and the Customer Service and Performance committees.