Our vision

Our vision:

Improving residents’ lives and landlords’ services through housing complaints

Our values: 

  • Fairness: We are independent and impartial; we take time to listen carefully and to understand the evidence
  • Learning: We share knowledge and insights to maximise our impact and improve services
  • Openness: We are accessible and accountable; we publish information on our performance and decisions
  • Excellence: We work together to provide an efficient, high-quality service

Our vision and values were reviewed and updated in July 2020.

 Our strategic objectives:

  1.  Extending fairness
  2.  Encouraging learning
  3.  Increasing openness
  4.  Achieving excellence

Our Corporate Plan 2022-25 sets out how we will deliver our strategic objectives.

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