Enquiries and complaints received
| Year | Enquiries | Complaints |
|---|---|---|
| 2016-17 | 9,242 | 5,870 |
| 2017-18 | 7,639 | 6,806 |
| 2018-19 | 8,671 | 7,623 |
Cases received and closed
| Year | Received | Closed |
|---|---|---|
| 2016-17 | 15,112 | 15,877 |
| 2017-18 | 14,445 | 14,863 |
| 2018-19 | 16,294 | 16,883 |
Determination outcomes
| Year | Total determinations | Determinations within Jurisdiction |
|---|---|---|
| 2016-17 | 1,649 | 1,462 |
| 2017-18 | 1,712 | 1,523 |
| 2018-19 | 2,214 | 1,964 |
