Performance

Our annual reports give details of our performance over the previous 12 months. The key performance data covering 2015-16 to 2017-18 is detailed below.

Enquiries and complaints received

Year Enquiries Complaints
2017-18 7,639 6,806
2018-19 8,671 7,623
2019-20
Enquiries and complaints graph

Cases received and closed

Year Received Closed
2016-17 15,112 15,877
2017-18 14,445 14,863
2018-19 16,294 16,883
Cases received and closed graph

Determination outcomes

Year Total determinations Determinations within Jurisdiction
2017-18 1,712 1,523
2018-19 2,214 1,964
2019-20 2,138 1,922
Determinations graph
Outcomes type pie charts
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