Consultation on our Corporate Plan 2022-25 is now open.

Closes on 12 November 2021. Full details are in our consultation document

Performance

Our annual reports give details of our performance over the previous 12 months. The key performance data covering 2015-16 to 2017-18 is detailed below.

Enquiries and complaints received

Year Enquiries Complaints
2017-18 7,639 6,806
2018-19 8,671 7,623
2019-20
Enquiries and complaints graph

Cases received and closed

Year Received Closed
2016-17 15,112 15,877
2017-18 14,445 14,863
2018-19 16,294 16,883
Cases received and closed graph

Determination outcomes

Year Total determinations Determinations within Jurisdiction
2017-18 1,712 1,523
2018-19 2,214 1,964
2019-20 2,138 1,922
Determinations graph
Outcomes type pie charts