New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this new page for details.

Performance

Our annual reports give details of our performance over the previous 12 months. The key performance data covering 2015-16 to 2017-18 is detailed below.

Enquiries and complaints received

Year Enquiries Complaints
2016-17 9,242 5,870
2017-18 7,639 6,806
2018-19 8,671 7,623
Enquiries and complaints graph

Cases received and closed

Year Received Closed
2016-17 15,112 15,877
2017-18 14,445 14,863
2018-19 16,294 16,883
Cases received and closed graph

Determination outcomes

Year Total determinations Determinations within Jurisdiction
2016-17 1,649 1,462
2017-18 1,712 1,523
2018-19 2,214 1,964
Determinations graph
Outcomes type pie charts