Performance

Our annual reports give details of our performance over the previous 12 months. The key performance data covering 2012-13 to 2016-17 is detailed below.

Enquiries and complaints received

Year Enquiries Complaints
2012-13 3,567 6,391
2013-14 6,674 6,108
2014-15 9,600 6,737
2015-16 10,182 5,802
2016-17 9,242 5,870

Cases received and closed

Year Received Closed
2013-14 12,782 12,149
2014-15 16,337 16,088
2015-16 15,984 16,166
2016-17 15,112 15,877

Determination outcomes

Year Total determinations Determinations within Jurisdiction
2012-2013 643 543
2013-2014 680 529
2014-2015 819 579
2015-2016 1101 976
2016-2017 1649 1462