Performance

Our annual reports give details of our performance over the previous 12 months. The key performance data covering 2015-16 to 2017-18 is detailed below.

Enquiries and complaints received

Year Enquiries Complaints
2016-17 9,242 5,870
2017-18 7,639 6,806
2018-19 8,671 7,623

Cases received and closed

Year Received Closed
2016-17 15,112 15,877
2017-18 14,445 14,863
2018-19 16,294 16,883

Determination outcomes

Year Total determinations Determinations within Jurisdiction
2016-17 1,649 1,462
2017-18 1,712 1,523
2018-19 2,214 1,964