Publications

We publish an annual report as well as our corporate plan and business plans. This page also includes consultations about our service, our expenditure, leaflets and other documents such as the Housing Ombudsman Scheme.

Business and corporate plans

Business Plan 2023-24

Corporate plan 2022-25

Business Plan 2022-23

Business Plan 2021-22

Business Plan 2020-21

Business plan 2019-20

 

Annual reports

Annual report and accounts 2021-22

Annual report and accounts 2020-21

Annual report and accounts 2019-20

Annual report and accounts 2018-19

Annual report and accounts 2017-18

Annual report and accounts 2016-17

 

Other publications

Annual Complaints Review 2022-23

Annual Complaints Review 2021-22

Annual Complaints Review 2020-21

Systemic Framework

Severe maladministration findings

Insight reports

Spotlight reports

Reports on complaint handling failure orders

Guidance for governing bodies

Special reports

Our consultations

Framework Document

Commercial Strategy

The Scheme (up to end of September 2022)

The Scheme (from 1 October 2022)

 

 

Our leaflets

Complaint form (PDF version)

Our expenditure data