Publications
We publish an annual report as well as our corporate plan and business plans. This page also includes consultations about our service, our expenditure, leaflets and other documents such as the Housing Ombudsman Scheme.
Business and corporate plans
Business Plan 2023-24
Corporate plan 2022-25
Business Plan 2022-23
Business Plan 2021-22
Business Plan 2020-21
Business plan 2019-20
Other publications
Annual Complaints Review 2022-23
Annual Complaints Review 2021-22
Annual Complaints Review 2020-21
Systemic Framework
Severe maladministration findings
Insight reports
Spotlight reports
Reports on complaint handling failure orders
Guidance for governing bodies
Special reports
Our consultations
Framework Document
Commercial Strategy
The Scheme (up to end of September 2022)
The Scheme (from 1 October 2022)