New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Insight reports

Our series of Insight reports provide insight into our complaints data, a selection of case studies and key learning points

Issue 3, April to June 2020, published July 2020

Issue 2, covering October 2019 to March 2020, published June 2020

Issue 1, covering April to September 2019, published January 2020