Insight reports

Our series of Insight reports provide insight into our complaints data, a selection of case studies and key learning points

Issue 9, October to December 2021 

Issue 8, July to September 2021

Issue 7, April to June 2021

Issue 6, January to March 2021

Issue 5, October to December 2020

Issue 4, July to September 2020

Issue 3, April to June 2020

Issue 2, covering October 2019 to March 2020

Issue 1, covering April to September 2019

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