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Insight reports

What are Insight reports?

Our Insight reports provide insight into our complaints data, a selection of valuable case studies and key learning points and recommendations for the sector.

Their aim is to help landlords to make improvements and deliver better services for residents.

The Hosuing Ombudsman publishes Insight reports every 3 months.

Find out more about Insight reports by watching this video.

2023 to 2024

Issue 16, July to September 2023

Insight on service charges and the Ombudsman’s jurisdiction.

View the full report pdf (opens in a new tab)

Issue 15, April to June 2023

Insight on data and individual cases April to June 2023.

View the full report pdf (opens in a new tab)

2022 to 2023

Issue 14, January to March 2023

Insight on data and individual cases January to March 2023.

View the full report pdf (opens in a new tab)

Issue 13, October to December 2022

Insight on data and individual cases October to December 2022.

View the full report pdf (opens in a new tab)

Issue 12, July to September 2022

Insight on data and individual cases July to September 2022.

View the full report pdf (opens in a new tab)

Issue 11, April to June 2022

Insight on data and individual cases April to June 2022.

View the full report pdf (opens in a new tab)

2021 to 2022

Issue 10, January to March 2022

Insight on data and individual cases January - March 2022.

View the full report pdf (opens in a new tab)

Issue 9, October to December 2021

Insight on data and individual cases October - December 2021.

View the full report pdf (opens in a new tab)

Issue 8, July to September 2021

Insight on data and individual cases July to September 2021.

View the full report pdf (opens in a new tab)

Issue 7, April to June 2021

Insight on data and individual cases April to June 2021.

View the full report pdf (opens in a new tab)

2020 and 2021

Issue 6, January to March 2021

Insight on data and individual cases January to March 2021.

View the full report pdf

Issue 5, October to December 2020

Insight on data and individual cases October to December 2020.

View the full report pdf (opens in a new tab)

Issue 4, July to September 2020

Insight on data and individual cases July to September 2020.

View the full report pdf (opens in a new tab)

Issue 3, April to June 2020

Insight on data, individual complaints and learning April to June 2020.

View the full report pdf (opens in a new tab)

2019 and 2020

Issue 2, October 2019 to March 2020

Insight on data and individual cases October 2019 to March 2020.

View the full report pdf (opens in a new tab)

Issue 1, April to September 2019

Insight on data, individual complaints and learning April to September 2019.

View the full report pdf (opens in a new tab)