New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Spotlight on… reports

Our series of reports where we put the spotlight on issues identified through the complaints we have investigated and resolved.

A new lease of life - Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling

September 2020

Room for improvement: Spotlight on complaints about repairs

March 2019

Webinars

We are hosting a number of webinars following the publication of our latest Spotlight report with a focus on leasehold, shared ownership and new builds: