Spotlight on… reports

Our series of reports where we put the spotlight on issues identified through the complaints we have investigated and resolved.

Call for evidence into noise complaints 

We have issued a call for evidence from member landlords and their residents to support a thematic investigation into noise complaints. The surveys closed on 13 May 2022.

 Spotlight on landlords’ engagement with private freeholders and managing agents March 2022

Spotlight on damp and mould: It's not lifestyle October 2021

Spotlight on Dealing with cladding complaints: Three key lessons for social landlords May 2021

Call for evidence into damp and mould

We issued a call for evidence from member landlords and their residents to support a thematic investigation into damp and mould. It closed on 4 June 2021.

For full details see this Call for evidence page.

Cold comfort - Spotlight on complaints about heating, hot water and energy in social housing February 2021

 

 

 

A new lease of life - Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling  September 2020

Room for improvement: Spotlight on complaints about repairs  March 2019

Webinars

We are running a series of webinars focused on our Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services. These webinars will be hosted by our Sector Development expert aimed at training and equipping landlords to understand good practice and approaches in handling damp and mould issues.

 

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