We are currently experiencing high call volumes.

If possible, please use our online complaint form or email info@housing-ombudsman.org.uk

Spotlight on… reports

Our series of reports where we put the spotlight on issues identified through the complaints we have investigated and resolved. We have two upcoming thematic investigation reports: One on damp and mould to be published in Autumn 2021 and a second on noise to be published Spring 2022.

Spotlight on Dealing with cladding complaints: Three key lessons for social landlords May 2021

Call for evidence into damp and mould

We issued a call for evidence from member landlords and their residents to support a thematic investigation into damp and mould. It closed on 4 June 2021.

For full details see this Call for evidence page.

Cold comfort - Spotlight on complaints about heating, hot water and energy in social housing February 2021

A new lease of life - Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling  September 2020

Room for improvement: Spotlight on complaints about repairs  March 2019

Webinars

We are running a series of webinars focused on our spotlight reports. The dates are listed below and you can register in advance by clicking on the links.

  • 28 September 10am-11:30am - Spotlight on Dealing with cladding complaints: Three key lessons for social landlords Register 

Helpful Links