New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Spotlight on… reports

Our series of reports where we put the spotlight on issues identified through the complaints we have investigated and resolved.


We are running a series of webinars focused on our spotlight report on heating and hot water. The dates are listed below and you can register in advance by clicking on the links.

  • Tuesday 9 March             11am-12:30pm     Register 
  • Wednesday 17 March      11am-12:30pm     Register
  • Thursday 29 April,             2pm -3:30pm       Register
  • Tuesday 18 May              11am-12:30pm      Register
  • Wednesday 16 June        11am -12:30pm     Register