New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Spotlight on… reports

Our series of reports where we put the spotlight on issues identified through the complaints we have investigated and resolved.

Cold comfort - Spotlight on complaints about heating, hot water and energy in social housing

February 2021

A new lease of life - Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling

September 2020

Room for improvement: Spotlight on complaints about repairs

March 2019

Webinars

We are running a series of webinars focused on our spotlight report on heating and hot water. The dates are listed below and you can register in advance by clicking on the links.

  • Tuesday 9 March             11am-12:30pm     Register 
  • Wednesday 17 March      11am-12:30pm     Register
  • Thursday 29 April,             2pm -3:30pm       Register
  • Tuesday 18 May              11am-12:30pm      Register
  • Wednesday 16 June        11am -12:30pm     Register