Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Spotlight on… reports

Our series of reports where we put the spotlight on issues identified through the complaints we have investigated and resolved.

Call for evidence into noise complaints 

We have issued a call for evidence from member landlords and their residents to support a thematic investigation into noise complaints. The surveys closed on 13 May 2022.

Call for evidence into damp and mould

We issued a call for evidence from member landlords and their residents to support a thematic investigation into damp and mould. It closed on 4 June 2021.

For full details see this Call for evidence page.

Cold comfort - Spotlight on complaints about heating, hot water and energy in social housing February 2021

 

 

 

Webinars

We are running a series of webinars focused on our Spotlight report on manging agents, making recommendations and sharing best practice to help landlords develop their services. These webinars will be hosted by our Sector Development expert and will discuss the findings of our  thematic report which looked at landlords’ engagement with private freeholders and managing agents.

 

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