Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Complaint handling failure orders

We publish quarterly reports on the complaint handling failure orders we have issued

Report on complaint handling failure orders issued January to March 2022
Report on complaint handling failure orders issued October to December 2021
Report on complaint handling failure orders issued July to September 2021
Report on complaint handling failure orders issued April to June 2021
Report on complaint handling failure orders issued January to March 2021

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