Central and Cecil Housing Trust (202121654)
The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Guinness Housing Association Limited (202206324)
The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.
Haringey London Borough Council (202205995)
The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.
Paragon Asra Housing Limited (202204396)
The complaint is about the landlord’s handling of the resident’s application for rehousing.
Platform Housing Group Limited (202114713)
The complaint is about the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to the resident’s concerns about contaminated drinking water. communication, complaint handling and offer of compensation.
Riverside Housing Co-operative (Redditch) Limited (202204443)
The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling.
Sanctuary Housing Association (202209120)
The complaint is about the landlord’s response to the resident’s reports regarding her: toilet (including the quality of repair works, record keeping, communication, and level of compensation); windows.
Sandwell Metropolitan Borough Council (202204475)
The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.
Tower Hamlets Homes (202213177)
The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its complaint responses.
Wakefield And District Housing Limited (202118426)
This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs toilet and a toilet to be installed in the upstairs bathroom.